Telappliant
    PSTN Switch-Off 2027

    Your Migration, Our Expertise

    The UK's traditional phone network is switching off. Telappliant provides end-to-end migration services so your business stays connected — with better quality, lower costs and zero downtime.

    Migration Solutions

    Choose the path that fits your business. Every option includes project management, number porting and dedicated support.

    Cloud Communications

    Cloud Communications

    SelectVoice — our fully managed cloud phone system

    Replace legacy hardware with SelectVoice, featuring HD voice, smart call routing, mobile and desktop apps, and AI-powered features like voicemail-to-text, call transcriptions and sentiment analysis.

    Learn more
    SIP Trunking

    SIP Trunking

    Use with your own phone system

    Keep your existing PBX and migrate your voice lines to SIP. Lower costs, maintain full control of your on-premise setup, and future-proof your connectivity without replacing any hardware.

    Learn more
    Teams Direct Routing

    Teams Direct Routing

    Use with your own phone system or with ours

    Add enterprise-grade PSTN calling to Microsoft Teams. Pair Direct Routing with your existing PBX for a hybrid approach, or combine it with SelectVoice for a fully managed cloud solution — with number porting, M365 licensing support and ongoing IT assistance.

    Learn more
    AI Virtual Voice Agent

    Meet Ella — Your AI Receptionist

    Ella handles inbound calls with natural, human-like conversation — answering questions, routing enquiries and freeing your team to focus on what matters.

    Natural Voice Conversations

    Ella speaks and listens with calm, human-like fluency — no robotic prompts, no frustrating menus.

    • Sub-200ms response latency
    • 40+ languages supported
    • Emotion-aware tone adjustment
    Available on all plans

    94%

    caller satisfaction

    Scene: Low Confidence

    When she's unsure, Ella asks — she never guesses.

    If Ella's confidence drops below your configured threshold, she gently clarifies: "I want to make sure I get this right — could you say that again?" If the issue persists, she routes to a human with full context.

    You set the thresholds. Ella respects them.
    C
    I need to update my… hmm, the thing with the policy.
    E
    I want to make sure I help you with the right thing. Are you looking to update your insurance policy or your account settings?
    AI voice waveform visualization

    94%

    Caller Satisfaction

    <200ms

    Response Latency

    40+

    Languages Supported

    Ready to prepare for 2027?

    Take our free readiness check to find out what you need to do before the PSTN switch-off.